Frequently Asked Questions

Window Cleaning

We just need a few simple things from you prior to your service:

  • If we are only cleaning your outside windows, please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
  • If we are only cleaning your outside windows.  Some outside screens need to be removed from the inside of your home.  If this is how your screens are, please contact our office so we can coordinate the screen removal with you.
  • Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that! 😊
  • We will need access to a functional exterior water source.
  • If we are cleaning your interior windows and you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
  • Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned.  That will give out technicians room to work.

In order to stay on schedule, we do work in light rain situations. 
We find that it’s rare for rain to affect clean windows.  

ATX Soft Wash is not responsible or liable for any of the following conditions or situations:

  • Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
    • Scratches, scrapes, etc.
    • Torn, bent or loose screens
    • Oxidized frames, sills or screens
    • Cracked or damaged glass

General window cleaning service does not include removal of the following (these items may be removable at an additional charge, please speak with our office for more details):

  • Excessive hard water staining
  • Mineral deposits, including rust stains
  • Silicone, glue, caulk or other adhesive residue
  • Paint over spray, splatters, drips or brush marks
  • Mortar, concrete, or other hard debris

Pressure Washing

We just need a few simple things from you prior to your service:

  • Please make sure all windows and doors are shut tightly and locked up.  We wouldn’t want to get any water inside your house!
  • Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that! 😊
  • We will need access to a functional exterior water source.
  • Please move any outdoor furniture away from surfaces that are scheduled to be cleaned.  If you need assistance with this, or would prefer to have us handle it, please let us know during the scheduling process.

ATX Soft Wash is not responsible or liable for any of the following conditions or situations:

  • Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
    • Scratches, scrapes, etc.
    • Torn, bent or loose screens
    • Oxidized frames, sills or screens
    • Cracked or damaged glass
  • Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.

General pressure washing service does not include removal of the following (these items may be removable at an additional charge, please speak with our office for more details):

  • Glue, caulk or other adhesive residue
  • Paint overspray, splatters, drips or brush marks
  • Mortar, concrete, or other hard debris
  • Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
  • Failing, faded or peeling sealers or other coatings.

Gutter Cleaning

We just need a few simple things from you prior to your service:

  • We will need access to a functional exterior water source.
  • We will bag up the gutter debris for disposal for you.  Please let the crew know where you would like the refuse left.
  • That’s pretty much it!

No, you don’t!  We are happy to perform the work and process your payment after it’s completed. 

ATX Soft Wash is not responsible or liable for any of the following conditions or situations:

  • Preexisting damage to siding, gutters, downspouts and drains.
  • Preexisting damage to gutter guards and/or covers.
  • Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.

House Soft Washing and Roof Washing

We just need a few simple things from you prior to your service:

  • Please make sure we are aware of any areas of your home that leak, or have leaked in the past so we can take extra precautions when cleaning those areas.
  • Please make sure all windows and doors are shut tightly and locked up.  We wouldn’t want to get any water inside your house!
  • Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that! 😊
  • We will need access to a functional exterior water source.
  • Your exterior windows will be rinsed with detergent and water as part of our cleaning process. House washing is NOT an adequate substitute for window cleaning.  If you would like to talk about exterior window cleaning service, please give us a call or email and we can put an estimate together for you.

ATX Soft Wash is not responsible or liable for any of the following conditions or situations:

  • Leaks or preexisting leaks 
  • Preexisting damage to siding, windows, frames, sills or screens, including but not limited to:
    • Scratches, scrapes, etc.
    • Torn, bent or loose screens
    • Oxidized frames, sills or screens
    • Cracked or damaged glass
  • Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
  • Oxidization on vinyl or metal siding. (This staining may be removable for an additional charge.  Please call for details.)

General house washing service does not include removal of the following (these items may be removable at an additional charge, please speak with our office for more details):

  • Glue, caulk or other adhesive residue
  • Paint overspray, splatters, drips or brush marks
  • Mortar, concrete, or other hard debris
  • Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
  • Failing, faded or peeling sealers or other coatings.
  • Oxidization

We just need a few simple things from you prior to your service:

  • Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
  • Please make sure your pets are inside during the service.  We don’t offer pet bathing, so you’ll have to call someone else for that! 😊
  • We will need access to a functional exterior water source.
  • We recommend that you water your plants and landscaping thoroughly before and for several days after our visit.  It’s also a smart idea to add some extra fertilizer to your soil as needed.

Short answer: Yes.

Roof cleaning always carries an inherent risk to your landscaping and plant life.  We can’t guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such a guarantee…)
What we do guarantee is that we’ll take every precaution possible to protect your plant life.  We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.
In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:

  • Collection and/or diversion of run-off.
  • Dilution of over spray and run off before, during and after the job.
  • We apply a neutralizing agent to soil and plant life where necessary.

These precautions protect your plants as much as possible.  In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call.  We promise to take care of you!

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